Focal Point Review Refund & Cancellation Policy

Last updated Oct 16, 2026

I want buying a Focal Point Review to feel low-risk. Here's exactly what timeline I commit to and how refunds and cancellations work.

Timeline

• Kickoff: I'll hold our kickoff call within 5 business days of your purchase.
• Your materials: After kickoff, send me your marketing materials. I need them within 30 days of purchase.
• Delivery: I'll deliver your report and overview presentation within 10 business days of receiving all your materials.
• Walkthrough: We'll meet to go through the findings within 5 business days of delivery.
• Start to finish: When materials arrive at kickoff, most Focal Point Reviews wrap in about four weeks.
• If materials run late: Delivery moves with them. If they arrive a week late, delivery shifts a week.
• Availability: I take a limited number of Focal Point Reviews each month so I can keep these commitments. When a month is full, the order page lets you join the waitlist for the next opening.

Before work begins

• Changed your mind? Cancel any time before our kickoff call for a full refund.
• Not the right fit? If, during our kickoff call, I don't think the Focal Point Review will help your business, I'll tell you and refund your payment in full.
• Work begins when our kickoff call ends and I confirm the engagement.

Once work begins

Once work begins, the Focal Point Review is non-refundable.

If your materials don't arrive

I need your marketing materials within 30 days of your purchase. If I haven't received them by then, the engagement closes without a refund.

After delivery

Once I deliver your report and overview presentation, the engagement is complete and is not refundable. If something in the findings doesn't sit right with you, I'll set up a follow-up call to walk through it together.

How refunds are paid

Refunds go back to your original payment method. They usually take 5–10 business days to appear on your statement.

Disputes

If something goes wrong, please contact me before disputing a charge with your bank or card issuer; most issues are resolved with a conversation. Any dispute will be settled by binding arbitration, performed by a mutually agreed-upon person or panel of peers. The laws of the State of Ohio govern this policy.

Questions

Email me at info@vergencydesign.com or call (614) 352-4074.

Vergency Brand & Design, 7623 Deercreek Drive, Columbus, OH 43085